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Introduction

SYVOX is an Asterisk based IP PBX system which is an efficient alternate to proprietary hardware PBX / PABX. SYVOX services are been developed on Linux based server machine with SIP standards taken into consideration. Hence, making it a cost effective replacement with complete round the clock support from SYBRID. You can use any SIP Phone (software or hardware) to connect your work station and users.


Benefits

  • Team of experts for installation, configuration and post-sales support
  • Management via web-based interface
  • Cost effective in comparison to purchase and expansion of other software and hardware-based PBX / PABX system
  • Improve productivity with presence, desktop based call control and extension management
  • Integration with existing LAN infrastructure
  • Choose between popular IP hardware phones or softphones – no vendor lock in
  • Receive & make calls via the standard PSTN using VoIP Gateways

SYVOX - Basic

The SYVOX BASIC system is ideal for small office and branch office environment. The SYVOX is ideal for environments where there are limited lines and these lines need to be shared among more than 3 users. The functionality with SYVOX – BASIC will enable customer office to receive calls using a single number and make outgoing calls from their desk with the first available (not in use) line.

Features

  • Operating System
  • Application
  • Extension to Extension Dialing
  • Caller ID (CLI) for In-Bound Calling
  • Interactive Voice response (IVR)
  • Call forwarding
  • Call Conferencing
  • DTMF (dual tone multi frequency)
  • Call logs (Asterisks)

SYVOX - Advance

The SYVOX – ADVANCE system is perfect for enterprises where the frequency of phone usage for both internal and or external is on higher side as well as the number of users are also greater. The primary challenge in these environments is not the resource but the utilization of the resources and the accountability factor for the consumption of voice minutes etc.

SYVOX – ADVANCE empower user to implement a fully controlled audited environment and assign resources to be utilized for business purposes;

  • Direct inward outward dialing (DIOD)
  • Reporting and monitoring
  • Call recording
  • Dashboard
  • Auto Redial
  • Call parking
  • User Profiling

SYVOX - PRO

Is end-to-end solution for organization that operates a call center irrespective of the capacity and size. This module is ideal for companies with customer service desk; where the SYVOX – PRO will help them boost sales, increase employee productivity while gathering valuable data for analytics and reporting which can be translated in useful business strategies.

The SYVOX – PRO services can integrate multiple data bases and can be useful in many ways i.e. If the address book is using SYVOX – PRO; it will automatically read the details of the incoming call. Such type of integration are life-savers; continuance of businesses, customer engagement and saving a tremendous amount of time.

  • Direct inward outward dialing (DIOD)
  • Reporting and monitoring
  • Call recording
  • Dashboard
  • Auto Redial
  • Call parking
  • User Profiling

SYVOX – PRO: CRM Business Application

SYVOX – PRO CRM Application is an optional enhanced feature where specialized CRM application is built for customer business.

This module will enable customer to procure an application which works as operational backbone for its business operations. Below are few examples where SYBRID is providing SYVOX – PRO CRM Business application to the variety of customers.

  • Order Delivery System
  • Hotel booking and management system
  • Helpdesk ticketing system
  • Appointment scheduling and medical record management system
  • Customer feedback and complain management system

SYVOX – SmartDial

SYVOX – SmartDial is a feature which can be procure separately; this automated intelligent dialer will pick the number from pre provided dialing number list and dial numbers automatically often referred as Automatic Call Distributor (ACD) in call center industry.

SYVOX-Smart Dial is the option that enables the ACD which is a specialized phone system that routes (distributes) incoming calls to teams of agents assigned to various call queues.

  • Monitor the status of queues by identifying how many callers are in the queue.
  • Log staff in and out of queues.
  • Review the time your staff logged in and out of queues.
  • Easily see the number of answered and unanswered calls.
  • Review the average and longest waiting time your callers were in a queue.
  • Queue strategies and prioritization control.
  • Instant notification about the call center status (like queue).
  • Live monitoring of calls by listening in without your employee or caller knowing about it with the listen in feature.
  • Relate important information to your employee while they’re in a call with a caller whisper feature.
  • Assist both your employee and caller by joining a call.